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About
TeleTech Holdings, Inc. is a global business process outsourcing company that provides technology-enabled customer experience management solutions. It operates through the following segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment. The Customer Growth Services segment includes the technology-enabled sales and marketing business. The Customer Technology Services segment includes the hosted and managed technology offerings, including certain acquired assets of eLoyalty. The Customer Strategy Services segment includes the customer experience strategy and data analytics offerings. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO. | |||
Description
TeleTech Holdings, Inc. provides technology enabled customer experience services. It operates through four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides technology-enabled sales and marketing solutions, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth, and retention services. The Customer Technology Services segment offers system design consulting, customer experience technology product, and implementation and integration consulting services, as well as manages clients' cloud and on-premise solutions. The Customer Strategy Services segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management. The company serves automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, travel, and transportation industries. It has operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom. TeleTech Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado. |